Delivery & Returns


UK Delivery:

We will deliver your order via Royal Mail tracked and signed for service. Deliveries will be with you within 3 working days of order being placed.  

Under £20 - £2.95
Over £20 - £3.95

EU Delivery

We will deliver your order via Royal Mail tracked and signed for service. 

Zone 1

£11.75 

Germany, France, Netherlands, Belgium, Luxembourg

Zone 2-4

£13.10, or for orders over £125 = £17.50-£18.30

Austria, Denmark, Switzerland (£15.50 / £23.20), Liechtenstein, Czech Republic, Italy, Slovakia, Spain, Finland, Portugal, Sweden, Poland, Estonia, Hungary, Slovenia, Croatia, Latvia, Lithuania, Bulgaria, Romania, Greece. 

Zone 5 

£15.50, or for orders over £125 = £23.20

Bosnia-Herzegovina, Serbia, Iceland, Norway

Worldwide Delivery 

We will deliver your order via DPD couriers.   

£15.50, or for orders over £125 = £23.20

Australia, Canada, China, Hong Kong, India, Japan, Kuwait, New Zealand, Nigeria, Qatar, Russia, Saudi Arabia, Singapore, UAE, USA

Delivery Times

Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays). All orders placed with UK delivery should arrive within 3 working days of you placing, EU and Worldwide can take up to 10 working days.

Next day delivery excludes weekends and UK Bank Holidays. If you have any queries or special requirements or require special gift-wrapping, please contact us at info@equilondon.com

Please note we cannot be responsible for orders once they have been signed for (confirming delivery via our DPD couriers for EU/Worldwide or Royal Mail for UK) at the given address. 

We are unable to deliver to PO Box addresses. 

Returns

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. All refunds are subject to inspection, and the condition of the goods will be determined before a refund is made. Once confirmed, the refunded amount may take up to 10 working days to show in your account. Postage will not be refunded. 

Sending a Return

Should you wish to cancel your order or return goods that may have arrived damaged, please notify us within seven working days beginning with the day following the day of delivery to you.

Step 1: Please email info@equilondon.com providing your customer order number, the goods which are being returned and the reasons why.

Step 2: Once you have received confirmation from the Equi team please return the product(s) to:

Equi London Ltd - Returns Dept
PO Box 72510
London 
SW3 9EB

We recommend that your return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.

Step 3: On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.

Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Acknowledgement, Acceptance & Inspection of Your Order

We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. Please inspect our products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt that there is a problem. You can cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

Payment

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Equi London Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Cancellation Rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services Department at info@equilondon.com

    CLAIMING THE OFFER

    • You may only claim the Offer 30 days after the purchase date of the Product and within 40 days from the purchase date of the Product
    • You may only claim the offer if you have used the product as per instructions for 30 consecutive days.
    • The Offer is valid for purchases made between 11 May July 2017 to 1 May 2018.
    • Only one claim can be made per purchase.
    • The Offer does not apply in conjunction with any other trial offer.

    REFUNDS

    • The refund amount will be for the full products purchase price.
    • The refund will be paid via electronic bank transfer.
    • Refund does not include any postage or freight charges incurred when purchasing the Product or sending it back to us.
    • Please allow 30 days from the date that we accept the claim for us to pay you the refund.

    GENERAL

    • Our decision on all matters relating to the Offer is final. We reserve the right to change these terms and conditions or discontinue the Offer at any time. If we discontinue the Offer we will still process claims made before that date and issue refunds if those claims are accepted.
    • We collect and use information about you for the purpose of administering the Offer. We value your privacy and confidentially and will treat it with the highest priority.
    • Your statutory rights are not affected.